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Customer Service Representatives Needed At Galon Insurance & Mortgage Brokers Canada

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Customer Service Representatives Needed At Galon Insurance & Mortgage Brokers Canada

Job brief

Galon Insurance & Mortgage Brokers is searching out individuals to assist us in our customer service experience. We need friendly, outgoing individuals who can work with our Motor License Issuers to provide service to customers attending our establishment.
The successful applicant will be extremely customer-oriented and have exceptional customer service skills. This is a part-time position which includes a rotation of evening shifts, along with Saturday’s and Sunday’s.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Details

Employer Name:
Galon Insurance & Mortgage Brokers
Wage/Salary Info:
Employment Terms:
Part Time
Grade 12
No Experience
Application Closing Date:


  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
How to Apply?:
Please send your resume and cover letter to

Application Information

Employer Name:
Galon Insurance & Mortgage Brokers
Employer Address:
909 3RD AVE N
Contact Name:
Contact Phone:
Contact Fax:

Contact Email:
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