Hotel Front Desk Clerks Needed in Canada

Job Other

Description

1. Answer phone calls and respond to inquiries
2. Greet guests and attend to their needs
3. Register arriving guests and assign rooms
4. Process statement of billing/charges
5. Receive payment
6. Compile and check daily record sheet, guest
accounts, vouchers using computerized system
7. Respond/process complaints
8. Marketing Skills and asset
9. Available for all shifts, mornings, days, and evenings.

Responsibilities:

• Check guests in and out.
• Receive and manage reservations made online and telephonically.
• Verify guests’ payment methods during check-in.
• Assign rooms to guests and inform them of any specials offered by the hotel.
• Organize transport services for guests at their request.
• Provide guests with information about the hotel.
• Keep abreast of attractions that may be of interest to guests.
• Serve as a host/hostess at conferences, and ensure that all relevant preparations are made for the event.

Requirements:

• High school qualification or equivalent.
• Previous hospitality experience would be advantageous.
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.
• Must have flexible hours.