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Customer Service Officer Needed at Darls Delicious

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Customer Service Officer Needed at Darls Delicious

Darls Delicious is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Job Description

  • Attend to all customer enquiries promptly
  • Must have a very good knowledge of products and services
  • Build and maintain long term and profitable relationships with customers
  • Deliver efficient and quality customer service consistently.
  • Maintain a database for collating useful customer information.
  • Resolve customer issues and complaints on service related matters
  • Receive, evaluate and process customer’s requests promptly and efficiently
  • Carry out customer survey and feedback
  • Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues
  • Ensure delivery of goods and services to customers at their locations

Qualifications, Skills and Competencies

  • OND / HND / BSC in any course. Not lower than a Lower Credit/2.2
  • Good Oral & Written communication
  • Sales & Marketing skills
  • Excellent inter-personal skills
  • Problem-solving and conflict resolution
  • Must have basic knowledge in Microsoft Word and Excel.
  • Organized, detail-oriented and can work in a fast-paced environment
  • Must not be more than 28 years of age by December 2020.
  • 1-2 years’ experience
  • Excellent customer relationship management

Method of Application
All qualified candidates should send their CV to: recruitment@darls-delicious.com using the “Job Title” as the subject of the email.

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